Governor restructures Grievance Cell

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Srinagar, July 17: In continuation to Governor N.N. Vohraís directions given during his visit to J&K Government Grievance Cell, Sonwar (Church Lane), Srinagar, on 11th July, 2018, the Principal Secretary to Governor issued formal orders on 17th July, 2018 for restructuring the Grievance Cell.

Under the revised arrangements the J&K Government Grievance Cell will now be named ďGovernorís Grievance CellĒ and shall function both in Srinagar and Jammu, under the administrative control of the Governorís Secretariat. The Principal Secretary to the Governor shall be responsible for the overall functioning of the Cells at both the Capital cities.
        
        

SRINAGAR (Grievance Cell, Church Lane, Sonwar):

Name of the Advisor

Day of the week

Time

Shri B.B. Vyas,

Advisor

Monday

10:00 -12:00 hrs

Shri Khurshid Ahmad Ganai,

Advisor

Thursday

10:00 -12:00 hrs

Shri Vijay Kumar,

Advisor

Wednesday

10:00 -12:00 hrs

JAMMU (Banquet Hall, Canal Road):

Name of the Advisor

Day of the week

Time

Shri B.B. Vyas Advisor

Friday

10:00 – 12:00 hrs

Shri Khurshid Ahmad Ganai, Advisor

Monday

10:00 – 12:00 hrs


        
         In order to ensure the speedy redressal of all complaints and grievances, and to ensure outcome-oriented resolution of complaints and grievances, it has been decided that each of the three Advisors to the Governor shall meet and hear the grievances of individual citizens, delegations, deputations and civil society organizations as per the below schedule:
        
         The Advisors shall, apart from public interactions, take stock of the grievances pertaining to their departments and review outcome based disposal of the complaints with the Nodal Officers of the department under their control.
        
         Since the imposition of Governorís Rule, from 20th June till 16th July, 2018, the Grievance Cell received 5,242 complaints/grievances, of which 4,271 have been disposed of/forwarded to the concerned quarters for their timely redressal; and 1,591 complaints/grievances are under process. During this period, Governorís Secretariat received 1,733 complaints/grievances, of which 1,526 complaints have been disposed of /forwarded to the concerned quarters and 92 are under process.

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